Refund policy

Return & Refund Policy

At our store, we strive to provide high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, please review our policy below.

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### 1. Return Eligibility

To be eligible for a return, items must:
- Be unused and in the same condition that you received them  
- Be in the original packaging  
- Include proof of purchase (order confirmation or receipt)  

We reserve the right to refuse returns that do not meet these conditions.

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### 2. Return Timeframe

You may request a return within 1 DAYS of receiving your order.  
Requests made after this period may not be accepted.

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### 3. Refund Process & Timing

Once your return is received and inspected:
- We will notify you of the approval or rejection of your refund  
- If approved, your refund will be processed to your original payment method  

Please allow [REFUND PROCESSING TIME] for the refund to reflect in your account, depending on your payment provider.

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### 4. Exchanges

We offer exchanges for defective or damaged items only.  
If you need to exchange an item for the same product, please contact us at:

📧 EMAIL-deepunityofficial@gmail.com 

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### 5. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect:
- Contact us within 24 hrs of delivery  
- Provide clear photos/videos of the issue  

We will arrange a replacement or full refund at no additional cost.

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### 6. Non-Returnable Items

The following items cannot be returned:
- Personal care or hygiene products (if opened or used)  
- Gift cards  
- Items marked as final sale  

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### 7. Return Shipping Costs

- Customers are responsible for return shipping costs unless the item is defective or incorrect  
- Shipping costs are non-refundable  

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### 8. Contact Us

If you have any questions about your return or refund, please contact us:

📧 EMAIL-deepunityofficial@gmail.com

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We appreciate your trust and are committed to ensuring your satisfaction.